Under the supervision of the IT services center manager, the IT Service Center Technician is responsible for providing effective and courteous operational IT support to users, as well as participating in maintaining the organization’s network and system infrastructure.

RESPONSABILITIES:

User Support:

• • Track escalated tickets in the internal ticketing system.
  • Collaborate with external partners providing IT support services.
  • Handle urgent requests received via phone or escalated quickly.
  • Attend weekly production meetings (Tier 3) as needed.
  • Assist users with commercial software usage.
  • Actively contribute to internal and user-related projects.

Work Tools Management:

• • Configure, reconfigure, update, and secure computers.
  • Manage industrial equipment (scanners, printers, forklift computers).
  • Maintain printers and manage print queues.
  • Support mobile tools (tablets, smartphones).
  • Manage equipment for conference rooms and display screens.
  • Manage telephony (consoles, phones, voicemail boxes)

Equipment Management:

• • Maintain an adequate stock of IT equipment and supplies.
  • Handle installation, receipt, shipping, and relocation of equipment.
  • Track repairs and manage critical equipment.
  • Plan preventive maintenance for equipment.
  • Keep IT storage areas in good condition.
  • Document equipment, software, and procedural details.
  • Keep the inventory of all IT devices well maintained

Network and System Infrastructure Maintenance and Support:

• • Monitor and manage network equipment (switches, routers, gateways).
  • Manage and maintain Internet connections, LAN, Wifi, , Troubleshoot and resolve network connectivity issues.
  • Contribute to the optimization and updating of server operating systems.
  • Monitor system and network performance to ensure availability and security.
  • Collaborate with internal teams on infrastructure upgrade or expansion projects.
  • Maintain Rack and IT cabinet in order (cabling management, documentation)
  • Working on Wifi covert in case of trouble, including equipment replacement
  • Hands On for IT and OT network with our expert
  • Contact point for Infrastructure and OT int the plant

SKILLS:

• Exceptional customer service and teamwork skills.
• Good communications skills
• Quick and effective problem-solving abilities.
• Strong learning aptitude.
• Experience in a decentralized environment (multiple sites).
• Competence in workstation configuration and diagnostics.
• Knowledge of computer components (computers, printers).
• In-depth knowledge of Microsoft network environments.
• Familiarity with telephony and Apple products (iPad, iPhone) is a plus.
• Experience in network and system infrastructure maintenance and support.

REQUIREMENTS:

• Completed vocational diploma (DEP) or college diploma (AEC) in IT support.
• 2 to 3 years of relevant experience.
• Experience with a ticketing system.
• A+ certification is desirable.
• Proficiency in Windows and M365 environments.
• Experience in the manufacturing sector is a plus.

This role offers an exciting opportunity to contribute to IT infrastructure management while providing high-quality technical support in a dynamic and collaborative environment.